ServiceNow is a United States enterprise software company whose platform automates IT, employee and customer workflows, with AI products including AI Control Tower and AI agents. It has been an active acquirer in AI, including Moveworks, Veza, Armis, Pyramid Analytics, Traceloop, ai.work and, reported in September 2026, the Israeli go to market AI startup Sweep.
Gartner placed Microsoft, IBM and ServiceNow in the Leader quadrant of its first Magic Quadrant for AI Agent Management Platforms.
ServiceNow shares fell 27% after third quarter adjusted earnings missed analyst estimates, putting the stock on course for its worst session on record.
HPE selected ServiceNow as the support services platform for its Cloud and AI business under a five year agreement.
ServiceNow is expanding its NVIDIA partnership with Arc, a personal AI agent governed through enterprise security and access controls.
Work4Flow introduced a 90 day program for moving CRM data, business logic and customer processes from Salesforce to ServiceNow.
Reco and ServiceNow have integrated their platforms to provide visibility into Otto AI agent identities, permissions, tools and access. The integration also performs more than 170 security posture checks.
ServiceNow has acquired Israeli AI startup Sweep for an undisclosed sum estimated in the hundreds of millions of dollars.
Tech Mahindra and ServiceNow have expanded their multiyear partnership to help enterprises move AI projects from pilots to deployments at scale.
Alcor has launched CMDB Catalyst, an AI powered product built on the ServiceNow Platform to monitor, automate, and optimize Configuration Management Database operations.
Hyro has partnered with ServiceNow to bring healthcare AI agents into ServiceNow workflows for voice and digital self service across health systems.
Inspira Enterprise has entered a strategic partnership with ServiceNow to deliver the full capabilities of the ServiceNow platform globally, using the ServiceNow AI Control Tower to manage its AI ecosystem and enhance governance across more than 50 AI agents.
Cognizant has expanded its Neuro AI Multi Agent Accelerator to support ServiceNow AI Agents, enabling enterprises to orchestrate multiple AI systems across platforms within a unified environment.
Venture capital firm JVP announced four portfolio company exits in the first quarter of 2026, including sales involving DealHub, Pyramid Analytics, Covera Health, and 1touch.io, reflecting strong returns across its cybersecurity and AI investments.
C1Secure has introduced SmartReady, a new release assurance product for ServiceNow platform owners designed to validate, govern, and certify enterprise application releases before production.
TrustCloud has released a native application for ServiceNow that provides continuous control monitoring for enterprise GRC and IRM users, syncing validated control signals directly into ServiceNow's IRM, SecOps, and CMDB modules.
Eudia has introduced Expert Digital Twins, a new AI system that replicates expert legal judgment within enterprises. The platform captures and scales institutional knowledge through its Enterprise Brain and integrates with ServiceNow's legal workflow tools.
Aiva Health has partnered with ServiceNow to integrate voice-driven AI into hospital operations, enabling clinicians to create and manage service requests by voice in real time.
ServiceNow has partnered with Anthropic to embed the Claude family of AI models into its AI Platform, making Claude the default model for ServiceNow Build Agent and expanding its use across internal workflows.
ServiceNow has acquired Work4Flow’s Now Assist Readiness Evaluation solution to help enterprises assess AI readiness and accelerate adoption of agentic AI capabilities.
ServiceNow has reported strong revenue growth, attributing its success to the adoption of its generative AI product, Now Assist. The company exceeded Wall Street estimates with a 23% increase in subscription revenue.
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