PTC Unveils ServiceMax AI for Enhanced Field Service Management
PTC Inc. has announced the launch of ServiceMax AI, a new generative AI-powered assistant aimed at enhancing field service management. This tool is designed to boost technician effectiveness by automating manual tasks, rescheduling appointments, and providing predictive maintenance guidance.
ServiceMax AI utilizes the comprehensive documented history of field assets stored within the ServiceMax platform. This includes equipment data, service history, and known service resolutions, enabling technicians to efficiently manage their tasks. The AI assistant can intelligently search through manuals, troubleshooting guides, and service history to answer technician queries and proactively recommend service resolutions.
The introduction of ServiceMax AI marks a significant step in modernizing workflows and improving the technician experience by leveraging decades of field service expertise combined with the latest in generative AI technology.
We hope you enjoyed this article.
Consider subscribing to one of several newsletters we publish like Enterprise AI Brief.
Also, consider following us on social media:
More from: Enterprise
Oracle, Cleveland Clinic, and G42 Launch AI Healthcare Platform
BDO South Africa Partners with MindBridge for AI-Driven Audit Insights
DigiLens and Ramblr.ai Partner to Enhance AI-Powered Smartglasses
bswift Unveils AI-Driven Emma Intelligence for Benefits Administration
Subscribe to Daily AI Brief
Daily report covering major AI developments and industry news, with both top stories and complete market updates
Market report
2025 Generative AI in Professional Services Report
This report by Thomson Reuters explores the integration and impact of generative AI technologies, such as ChatGPT and Microsoft Copilot, within the professional services sector. It highlights the growing adoption of GenAI tools across industries like legal, tax, accounting, and government, and discusses the challenges and opportunities these technologies present. The report also examines professionals' perceptions of GenAI and the need for strategic integration to maximize its value.
Read more