Lyric Health Partners with Scala.AI to Expand AI Healthcare Engagement Platform

Lyric Health announced a strategic partnership with Scala.AI to expand its healthcare engagement and care navigation platform, according to a press release. The collaboration aims to enhance AI assisted healthcare navigation and accelerate the development of new member experience technologies.

Through the partnership, Lyric Health will integrate Scala.AI’s unified intelligence platform to strengthen several areas of its ecosystem. These include personalized care recommendations, intelligent member engagement workflows, appointment coordination, and predictive outreach initiatives. The integration is designed to improve operational efficiency within Lyric Health’s virtual care delivery framework.

Scala.AI’s technology synthesizes data across systems, conversations, and workflows to support Lyric Health in managing performance and reducing costs. The partnership is part of Lyric Health’s broader effort to build a connected and proactive healthcare experience through data orchestration and AI powered engagement tools.

Lyric Health continues to expand its virtual first care ecosystem, which includes nationwide provider access, behavioral health, lab integration, and digital care navigation services.