Helios Core AI Launches Mira Resolve, an AI IT Service Desk Agent

Helios Core AI announced in a press release the launch of Mira Resolve, an AI-first IT service desk built on the Mira Platform. The system can operate alongside existing IT service management tools such as ServiceNow, Zendesk, and Zoho, or serve as a standalone platform where all workflows are structured around the AI agent.

Mira Resolve is designed to handle incidents, problems, changes, approvals, and after-action reviews through an autonomous reasoning loop. It can be accessed through Microsoft Teams, Slack, voice, email, SMS, and web chat. The new release also introduces Mira Resolve as a Model Context Protocol server, enabling integration with AI clients like Claude and Cursor.

The Spring 2026 release includes full Major Incident Management capabilities, allowing technicians to declare and manage priority incidents, coordinate response teams, and generate after-action reports. The platform also features Alert Correlation, which consolidates monitoring data from tools such as Azure Monitor, PagerDuty, and Datadog.

Mira Resolve can automatically build and maintain a configuration database from cloud infrastructure and identity providers. New customers begin in Listening Mode, where the system observes ticket flow and recommends appropriate AI autonomy levels before activation. Mira Resolve is available now, with platform walkthroughs offered at helios-core.com.