Zendesk to Acquire Local Measure, Boosting AI Voice Solutions

Zendesk has announced its plan to acquire Local Measure, enhancing its AI-powered voice capabilities and strengthening its collaboration with AWS.

Zendesk has announced its plan to acquire Local Measure, a provider of CCaaS and advanced voice solutions, announced in a press release. This acquisition aims to enhance Zendesk's AI-powered voice capabilities and deepen its collaboration with Amazon Web Services (AWS).

The acquisition will allow Zendesk to integrate Local Measure's technology, which is designed for high-volume, complex service environments. This integration will enable businesses to implement sophisticated call routing, leverage AI-powered automation, and provide real-time insights to improve service quality.

Local Measure's expertise in voice technology and its seamless integration with Amazon Connect will enable Zendesk to deliver more advanced automation and smarter agent assist tools. The transaction is expected to close in May 2025, subject to customary conditions and approvals.

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