Workato Acquires DeepConverse to Enhance AI Support Automation

Workato, the leading Enterprise Orchestration platform, has announced the acquisition of DeepConverse, a company specializing in generative AI-based support automation. Announced in a press release, this acquisition aims to integrate AI-powered search capabilities into Workato's offerings, enhancing customer service automation.

DeepConverse, founded in 2016, focuses on automating customer support processes using advanced AI-driven platforms. The acquisition will allow Workato to combine its orchestration capabilities with DeepConverse's expertise in AI support agents and search, offering more robust solutions to its customers.

As part of this integration, Workato plans to launch AgentX Support, an application that enables customers to embed search and AI support capabilities on their support websites. This move is part of Workato's broader strategy to deepen its commitment to AI and the Agentic Enterprise, providing transformative value to its clients.

Workato continues to be recognized as a leader in enterprise orchestration, helping businesses streamline operations by connecting data, processes, and applications through its AI-powered platform.