Gore Mutual Deploys Guidewire ProNavigator for Claims and Underwriting

Gore Mutual Insurance and Guidewire announced in a press release the deployment of Guidewire ProNavigator, an embedded AI assistant for insurance expertise, across the insurer's claims and personal lines underwriting operations.

ProNavigator is embedded in Gore Mutual's core policy and claims applications. Employees can access answers from underwriting rules, policy guidance and internal documents without leaving their main work screen.

The insurer expects the tool to help underwriters and claims adjusters handle procedural questions faster and apply internal guidance more consistently.

"At the heart of great claims service is making sure our people have the right information at the right time," said Suzanne Courtlander, chief claims officer at Gore Mutual. "Digitization creates the greatest business value when it's part of the work employees already do every day," said Joseph D'Souza, general manager of ProNavigator at Guidewire.