Ellucian Enhances CRM Solutions with Microsoft Dynamics 365

Ellucian has expanded its collaboration with Microsoft Corporation to integrate Microsoft Dynamics 365 into its suite of Customer Relationship Management (CRM) products. This transition, announced in a press release, aims to enhance AI capabilities, security, and scalability for higher education institutions.

The integration involves upgrading Ellucian's CRM Recruit, CRM Advise, and CRM Advance products to Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, and Microsoft Power Platform. These enhancements are designed to improve student engagement and financial stability by delivering immersive user experiences and embedded AI.

Ellucian's CRM solutions address various challenges in higher education, from recruitment to student success and alumni engagement. The latest AI innovations in Dynamics 365 will enable institutions to streamline workflows, boost productivity, and focus more on student engagement and success. This collaboration ensures that Ellucian's offerings are robust, secure, and scalable, providing sustainable solutions for the future.