Bain & Company Warns Tech Services Firms Could Lose 30% Revenue Without AI-Led Strategy Shift

November 19, 2025
A new Bain & Company report finds that technology services firms risk losing up to 30% of revenue if they fail to adapt to AI-driven changes, urging companies to adopt platform-based delivery and value-based pricing models.

Bain & Company announced in a press release that technology services firms could lose up to 30% of their revenue if they continue operating under a business-as-usual model. The firm's report, titled *The New Growth Equation for Tech Services*, highlights falling margins, declining valuations, and the growing impact of AI and other structural shifts on the industry.

The report identifies artificial intelligence as the primary disruptor for tech services, alongside factors such as economic nationalism, demographic changes, and the energy transition. Bain's analysis shows that firms failing to adapt could see a 5 to 7 point drop in EBIT margins and a potential enterprise value loss of up to 50% within five years.

To remain competitive, Bain outlines eight strategic imperatives for technology service providers. These include adopting AI-led, consultative sales models, shifting to platform-based delivery, implementing value-based pricing, and reimagining talent strategies to build flexible, skills-based teams. The report also emphasizes using AI internally to rebuild operations and unlock efficiency gains of 200 to 300 basis points.

Bain concludes that firms that act decisively—by aligning strategy, delivery, and talent around AI and platform innovation—could achieve 8% to 10% growth and expand revenue multiples by up to 3.5 times.

We hope you enjoyed this article.

Consider subscribing to one of our newsletters like Enterprise AI Brief or Daily AI Brief.

Also, consider following us on social media:

Subscribe to Enterprise AI Brief

Weekly report on AI business applications, enterprise software releases, automation tools, and industry implementations.

Industry analysis

2025 Global Business Services Agenda: Gen AI Takes Center Stage

The Hackett Group

This industry analysis by The Hackett Group explores the transformative impact of generative artificial intelligence (Gen AI) on global business services (GBS) in 2025. The study highlights the shift from exploration to acceleration of Gen AI initiatives, with 89% of executives advancing these projects to improve customer satisfaction, innovate products, and reduce costs. The report also discusses the challenges and strategies for successful Gen AI adoption, emphasizing the need for a technology-enabled operating model and the importance of reskilling the workforce.

Read more