SELECCIÓN Consulting launches AI agents for SAP support tickets

Nov 2, 2026
SELECCIÓN Consulting launches SELECCIÓN AAS, a service that uses AI agents to resolve routine SAP support tickets within customer environments.

SELECCIÓN Consulting launches SELECCIÓN AAS, an autonomous application service for routine SAP support tickets, the company said in a press release. The service assigns AI agents to L1 and L2 tickets as soon as users submit them. The company claims a routine ticket that normally takes two to three days can be resolved in about a minute; it did not name customers using the service.

Customers can choose which ticket types the agents handle. The agents run in the customer's cloud using its chosen language model, while business data remains within the customer's environment and each action is recorded.

SELECCIÓN AAS supports SAP ECC and S/4HANA systems in the cloud or on premises, including customized installations. The company introduced the service at ASUG Tech Connect and plans a live webinar on 19 November.

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