Sedgwick Introduces Omni Digital Ecosystem for Claims and Risk Management

Sedgwick Claims Management Services, Inc. announced in a press release the launch of Omni, its proprietary digital ecosystem for claims and risk management. The platform was introduced at RISKWORLD 2026 and integrates Sedgwick’s data resources with artificial intelligence and machine learning tools.

Omni supports functions such as document and call summarization, digital triage, severity modeling, automated reserving, fraud detection, and quality oversight. The system is designed to improve predictability and consistency across claims management while streamlining decision-making.

According to Sedgwick, Omni uses predictive analytics to evaluate claim performance and identify trends or risks across the claim lifecycle. The intelligence is embedded into daily workflows, allowing experts to focus on complex cases that require human judgment.

The company stated that the platform builds on Sedgwick’s previous AI initiatives and represents the next phase in enhancing examiner effectiveness and operational efficiency across its global claims operations.