BHC Global Acquires POWERCONNECT.AI to Enhance AI Solutions in Utilities

BHC Global has acquired a majority interest in POWERCONNECT.AI, aiming to scale AI-powered customer experience solutions across the utility and energy sectors in the US, Canada, and Europe.

BHC Global has acquired a majority interest in POWERCONNECT.AI, an AI customer experience company, announced in a press release. This acquisition will enable BHC Global to expand POWERCONNECT.AI's solutions across the United States, Canada, and Europe, providing advisory, project management, and testing services.

POWERCONNECT.AI, founded in 2023, is known for its AI-driven automation solutions that modernize customer service, payments, and operational workflows for utility companies. The company offers products like AI Webchat, AI Self-Service Portal, and AI Agent Assist, which are integrated with platforms such as SAP, Oracle, and AWS.

Steve Northrup, CEO of BHC Global, emphasized the acquisition as a significant enhancement to their portfolio, aligning with their vision to amplify customer experiences in the utility and energy sectors. Steve Dawson, Founder & CEO of POWERCONNECT.AI, expressed enthusiasm for the partnership, highlighting the synergy with BHC Global's reputation for quality and trust.

The acquisition also aims to support the growth of channel partnerships and maintain high standards of quality control in delivering AI customer experience solutions.

We hope you enjoyed this article.

Consider subscribing to one of several newsletters we publish like Enterprise AI Brief.

Also, consider following us on social media:

AI Brief
AI Brief (X)

More from: Enterprise

Subscribe to Daily AI Brief

Daily report covering major AI developments and industry news, with both top stories and complete market updates

Industry analysis

2025 Global Business Services Agenda: Gen AI Takes Center Stage

The Hackett Group

This industry analysis by The Hackett Group explores the transformative impact of generative artificial intelligence (Gen AI) on global business services (GBS) in 2025. The study highlights the shift from exploration to acceleration of Gen AI initiatives, with 89% of executives advancing these projects to improve customer satisfaction, innovate products, and reduce costs. The report also discusses the challenges and strategies for successful Gen AI adoption, emphasizing the need for a technology-enabled operating model and the importance of reskilling the workforce.

Read more

You May Also Like