AiVANTA and Slangit Technologies Partner for AI Customer Engagement in Middle East

AiVANTA and Slangit Technologies have announced a strategic partnership to develop an AI-powered customer engagement platform for Arabic-speaking markets in the Middle East, as stated in a press release.

AiVANTA and Slangit Technologies have announced a strategic partnership to develop an AI-powered customer engagement platform for Arabic-speaking markets in the Middle East, announced in a press release. This collaboration combines AiVANTA's expertise in multilingual, personalized video communication with Slangit's capabilities in interactive voice and chat-based interactions.

The new platform aims to address the growing demand for culturally relevant, automated communication solutions in the region. It will integrate Slangit's Knowledge Base as a Service with AiVANTA's AI-powered video engine, enabling businesses to deliver timely and relevant customer interactions across various digital channels. This integration is designed to adapt seamlessly to regional languages and dialects, enhancing customer engagement.

The partnership targets sectors such as healthcare, banking, insurance, telecom, and e-commerce, providing a unified communication solution that shifts from siloed engagement models to connected, intelligent customer experiences. By leveraging AI, the platform aims to automate support, reduce operational load, and improve message clarity, offering localized and emotionally resonant customer journeys.

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