American Arbitration Association opens its AI Arbitrator to commercial cases

The American Arbitration Association-International Centre for Dispute Resolution is expanding its AI Arbitrator, first introduced for construction disputes, to commercial cases across industries, the organization announced in a press release. The service is available for two-party, documents-only business disputes.

The system evaluates claims, provides explanations for its recommendations, and prepares a draft award. The parties can validate its understanding of their submissions before a trained human arbitrator reviews the reasoning and recommendations.

The human arbitrator can revise the draft and independently determines and issues the final award. The system was trained on cases from more than 20 industries, including health care, financial services, energy, and technology.

Diana Didia, the AAA's chief technology and innovation officer, said the association planned from the start to bring the tool in by phases, starting with a narrower set of construction cases to test and refine it.