Xurrent Introduces Autonomous AI Agents and Open MCP Server for IT Operations

Xurrent announced in a press release the introduction of autonomous AI Agents and an open Model Context Protocol (MCP) server for its service and operations management platform. The new agents perform IT service tasks such as triage, documentation, and ticket closure, while the MCP server connects the platform to external AI models from providers like OpenAI, Google, or Anthropic.

The AI Agents act as digital members of IT teams with defined roles and human oversight. Their actions are logged and governed under the same policies as human users. This design allows teams to assign repeatable tasks to agents while retaining full visibility and control over operations.

The open MCP server lets customers integrate any external AI model into Xurrent. These external agents adopt the same governance, security, and audit frameworks as native agents, ensuring consistent behavior across systems. This unified structure positions Xurrent as a central layer where IT operations and enterprise AI converge.

According to Xurrent, AI capabilities are included across all license tiers, removing usage-based pricing. The company stated that the platform was built from the start for integrated AI operations rather than adding AI as an optional feature.