CommBank Partners with OpenAI for AI-Driven Banking Solutions

August 13, 2025
CommBank has announced a strategic partnership with OpenAI to explore generative AI solutions for enhanced banking services, including fraud detection and personalized customer experiences.

CommBank has announced a multi-year strategic partnership with OpenAI to advance AI-driven solutions in the banking sector, according to a press release. This collaboration aims to enhance scam and fraud detection capabilities and provide more personalized services to CommBank customers.

As part of the partnership, CommBank employees will gain access to OpenAI's advanced AI tools, including ChatGPT Enterprise. The bank is also investing in training programs to improve AI proficiency among its workforce, ensuring the responsible use of AI technologies.

CommBank's CEO, Matt Comyn, emphasized the importance of equipping employees with cutting-edge AI tools to better support customers and enhance their skills. OpenAI's CEO, Sam Altman, expressed excitement about making advanced AI more accessible and impactful for Australians through this partnership.

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