HiOctave's $15M AI Leap for SMBs & SAP's AI Cost Triumph - Sales & Marketing AI Weekly #27
October 10, 2025 -
Sales & Marketing AI Weekly
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Welcome to this week's edition of Sales & Marketing AI Weekly.
In the world of AI-driven customer service, Clarity has secured $12 million in funding to bolster its AI teams and improve customer experience solutions, particularly in regulated industries. Meanwhile, SAP has successfully reduced its support costs by €186 million over the past year by leveraging AI solutions from Coveo, showcasing the significant impact of AI in customer support.
On the funding front, GreyLabs AI has raised INR 85 crore in a Series A round led by Elevation Capital to enhance its AI-driven customer care automation for the banking and financial services sector. Additionally, HiOctave has secured $15 million to advance AI solutions for small and mid-sized businesses, focusing on improving customer experiences. Stay tuned for more updates on how AI continues to transform sales and marketing landscapes.
Welcome to this week's edition of Sales & Marketing AI Weekly.
In the world of AI-driven customer service, Clarity has secured $12 million in funding to bolster its AI teams and improve customer experience solutions, particularly in regulated industries. Meanwhile, SAP has successfully reduced its support costs by €186 million over the past year by leveraging AI solutions from Coveo, showcasing the significant impact of AI in customer support.
On the funding front, GreyLabs AI has raised INR 85 crore in a Series A round led by Elevation Capital to enhance its AI-driven customer care automation for the banking and financial services sector. Additionally, HiOctave has secured $15 million to advance AI solutions for small and mid-sized businesses, focusing on improving customer experiences. Stay tuned for more updates on how AI continues to transform sales and marketing landscapes.
Clarity Secures $12 Million for AI Customer Service
Clarity, an AI customer service startup, has raised $12 million in funding led by Prosus Ventures. The funds will be used to expand AI teams in New York, London, and Riyadh, focusing on secure solutions for regulated industries. Read more
SAP Reduces Support Costs with Coveo AI
The enterprise software provider SAP has reduced its support costs by €186 million in one year using AI solutions from Coveo, demonstrating the impact of AI in customer support. Read more
GreyLabs AI Secures INR 85 Cr in Series A Funding
GreyLabs AI has raised INR 85 crore in a Series A funding round led by Elevation Capital. The startup aims to enhance customer care automation in the banking and financial services sector. Read more
Oracle Launches AI Agents for Customer Experience
On October 6, 2025, Oracle announced new AI agents within its Fusion Cloud Applications to enhance customer experience by automating processes in marketing, sales, and service. Read more
Coveo Wins SAP Partner Excellence Award 2025
Coveo has been awarded the SAP Global Customer Experience Partner Excellence Award 2025 for its role in enhancing SAP Customer Experience solutions with AI-driven innovations. Read more
Truecaller Introduces AI Platform adVantage
Truecaller has launched adVantage, an AI-powered platform aimed at enhancing business engagement and performance through personalized and privacy-safe user interactions. Read more
Ooredoo Kuwait and Infobip Launch AI Platform
Ooredoo Kuwait and Infobip have introduced the Conversational Experience Orchestration Platform (CXOP) powered by Agentic AI to enhance customer engagement in Kuwait. Read more
SPLICE Software Upgrades Talk+ with AI Voice
SPLICE Software has announced an upgrade to its Talk+ platform, integrating AI Voice capabilities for improved customer engagement. Read more
Zendesk Introduces AI Enhancements for Customer Service
Zendesk has announced new AI advancements to improve its Resolution Platform, focusing on smarter automation and collaboration tools to enhance service interactions. Read more
The Brief Unveils AI Platform for Marketers
The Brief, previously known as Creatopy, has launched an AI agency platform aimed at marketers, automating campaign processes and reducing costs and timelines significantly. Read more
Tata Communications Unveils Voice AI for BFSI
Tata Communications has launched a new Voice AI platform aimed at improving customer engagement in the BFSI sector, featuring real-time transcription and sentiment analytics. Read more
Kindsight Unveils AI Tools for Fundraising
Kindsight has announced new AI and data technology advancements to modernize fundraising, including an AI assistant, a data engine, and an integrated payment solution. Read more
HiOctave Secures $15M to Boost AI for SMBs
HiOctave, an AI software company, has raised $15 million to enhance AI solutions for small and mid-sized businesses, focusing on improving customer experiences. Read more
Plaud Inc. Unveils Developer Platform for Conversation Intelligence
Plaud Inc. has launched the Plaud Developer Platform, aimed at automating note-taking and capturing conversation intelligence in business interactions through APIs and SDKs. Read more
AnyTeam Inc. Raises $10M for AI Sales Platform
AnyTeam Inc. has raised $10 million in seed funding to launch its AI-native sales platform, with backing from over 40 investors including executives from Google LLC and Salesforce Inc.. Read more
MAI Raises $25 Million for AI Marketing Agents
MAI, an AI platform, has secured $25 million in Seed funding led by Kleiner Perkins to develop AI agents for automating performance marketing. Read more
CallSine Launches AI Sales Agents for B2B
CallSine has launched autonomous AI sales agents to improve B2B engagement, aiming to streamline sales and enhance customer interactions. Read more
7th Level and Workplace AI Launch AI Sales Platform
7th Level has partnered with Workplace AI to introduce 7Q.ai, an AI-powered platform designed to enhance sales training using the NEPQ methodology. Read more
Bluefish Appoints Peter Naylor as Strategic Advisor
Peter Naylor has joined Bluefish as a strategic advisor to enhance its AI marketing efforts. His experience from companies like Netflix and Hulu will aid Bluefish in advancing its capabilities for Fortune 500 brands. Read more
AllocateRite Launches AI Marketing Compliance Tool
AllocateRite has launched an AI-powered Marketing Compliance Tool aimed at improving regulatory adherence in the financial services sector. The tool is designed to streamline marketing reviews and reduce regulatory risks. Read more
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