SPLICE Software Enhances Talk+ with AI Voice Integration

SPLICE Software has announced a major enhancement to its Talk+ platform, integrating AI Voice to unify text, chat, and voice interactions, announced in a press release. This update allows for natural, on-brand voice conversations using the same AI agent that customers already interact with via text and chat.

The enhanced Talk+ platform features a single agent that maintains conversation history and policies across all channels, ensuring consistent customer experiences. The AI Voice is designed to adopt the brand's tone and dialect, providing a seamless transition between text, chat, and voice without losing context or intent.

Key features of the updated Talk+ include real-time intent recognition, secure knowledge base referencing, and the ability to escalate to live agents with full conversation transcripts. The platform also offers actionable analytics for conversation insights and customer satisfaction measurement, built on SPLICE's 19-year expertise in customer engagement solutions.