Sling TV nearly doubles how many chats its AI agent resolves, with Pypestream

Nov 12, 2026
Sling TV's AI agent now resolves 71% of chats, up from 36% a year earlier, and customer satisfaction rose from 42% to 72%.

Sling TV, the US live TV streaming service, says its AI customer service agent now resolves 71% of chats on web and mobile, up from 36% a year earlier, Pypestream.

Comparing the third quarter of 2026 with the same quarter of 2025, customer satisfaction scores rose from 42% to 72%, hand-offs to human agents fell 29%, and the share of chats that turned into sales rose 9 percentage points.

The agent answers questions, signs up new customers, takes payment and changes orders in one conversation, and hands over to a person with the full context when needed. It covers about 50 tasks and connects to more than 18 of Sling TV's systems.

Sling TV has worked with Pypestream since 2016 and built this in steps: AI summaries for human agents first, then AI answers to single questions in August 2025, and full back-and-forth conversations in March 2026. Its managers said the goal was to fix customer pain points, not to cut costs.

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