UOB and Accenture Partner to Enhance Customer Experience with AI

UOB and Accenture have signed a Memorandum of Understanding to integrate advanced technologies, including generative AI, to improve customer experience and operational efficiency.

UOB and Accenture have signed a Memorandum of Understanding to enhance customer experience through advanced technologies, including generative AI. announced in a press release, this collaboration marks the first AI-focused partnership between Accenture and a Singapore bank.

The agreement aims to leverage Accenture's AI-powered assets, such as the AI Refinery platform, to accelerate UOB's adoption of generative AI. This initiative will enhance business processes, productivity, and risk management while personalizing customer experiences at scale.

UOB is also committed to upskilling its workforce, providing employees with access to Accenture's LearnVantage training services. This will equip them with the necessary skills to effectively deploy these technologies, particularly in enhancing customer engagement.

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