TTEC and Zendesk Expand Partnership for AI-Driven Customer Experience

TTEC Holdings, Inc. has expanded its strategic partnership with Zendesk to enhance AI-driven customer experience solutions, announced in a press release. This collaboration aims to provide tailored solutions and full-stack implementation support.

TTEC Holdings, Inc. has expanded its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions, announced in a press release. This collaboration aims to provide tailored Zendesk solutions, innovative migration tools, and full-stack implementation support to accelerate client transformation and drive measurable results.

As part of the expanded partnership, TTEC will serve as a full-stack delivery and implementation partner across the entire Zendesk platform. This will help clients accelerate transformation and enhance automation, agent augmentation, and operational efficiency. Additionally, TTEC will leverage its Amazon Connect integration capabilities to unify voice and customer data, delivering seamless omnichannel experiences.

The partnership will also focus on building verticalized solutions for industries such as healthcare, banking, financial services, and the public sector. By harnessing Zendesk's AI and workflow capabilities alongside TTEC's CX transformation expertise, the collaboration aims to create more connected customer experiences at scale.

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