transcosmos marks 20 years of China CX business, outlines AI agent plans

Nov 2, 2026
transcosmos is expanding AI across its contact center and electronic commerce services after marking 20 years of customer experience operations in China.
transcosmos marks 20 years of China CX business, outlines AI agent plans

transcosmos marked 20 years of its customer experience business in China at an October 16 ceremony in Shanghai and outlined its AI strategy, the company said in a press release. It opened its first Shanghai contact center for the Chinese market in 2006 and now serves more than 100 clients.

The company uses AI in contact center knowledge bases, chatbots, voice bots, quality assurance, training, conversation summaries, customer feedback analysis and recruitment support. Its electronic commerce services apply AI to livestreaming, digital advertising, content production and generative AI search optimization.

transcosmos plans to expand its use of AI agents alongside human staff. Its China contact center network covers more than 10 cities, including Shanghai, Xi'an, Hefei, Wuhan, Zhengzhou and Changsha.

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