Foundever and Cognigy Expand Partnership for AI-Powered Customer Service

Foundever and Cognigy have announced an expansion of their strategic partnership to enhance AI-powered customer service solutions. In a press release, the companies detailed their collaboration to integrate Cognigy's Agentic AI into Foundever's global customer experience (CX) operations.

This partnership aims to meet the growing demand for sophisticated AI solutions that provide proactive and autonomous service. By combining Foundever's extensive operational capabilities with Cognigy's advanced AI technology, the collaboration seeks to redefine automation in customer interactions, moving beyond traditional chatbots to create integrated experiences across diverse customer journeys.

The integration will enable the deployment of multilingual, autonomous AI agents across both voice and digital channels, enhancing customer engagement and operational efficiency. This initiative is expected to deliver faster response times and improved customer satisfaction, ultimately driving growth for clients of both Foundever and Cognigy.