TELUS Digital Named a Leader in Everest Group CXM Assessment

Sep 16, 2026
Everest Group named TELUS Digital a Leader in its 2026 Customer Experience Management Services assessment for the Americas.

TELUS Digital said in a press release that Everest Group named it a Leader in the 2026 Customer Experience Management Services PEAK Matrix Assessment for the Americas. This is the eighth consecutive year it received the designation, with eight Leaders selected among 48 providers.

The assessment cited the Fuel iX product suite, a global delivery network supporting more than 50 languages, industry expertise, technology partnerships, flexible commercial models and outcome based pricing. Fuel iX tools include Agent Assist and Agent Trainer, while listed partners include Google Cloud, Zendesk, Five9, Amazon Connect, Cresta, ElevenLabs and Verint.

Everest Group also placed TELUS Digital as a Major Contender in its 2026 assessments for Europe, the Middle East and Africa, and for Asia Pacific. The firm evaluated providers using market impact, service scope, investments, delivery footprint and value delivered.

We hope you enjoyed this article

Consider subscribing to one of our newsletters like Sales & Marketing AI Weekly or Daily AI Brief.

Also, consider following us on social media:

AI Brief AI Brief (X)
Free newsletter

Sales & Marketing AI Weekly

News about AI tools and innovations for Sales and Marketing professionals.

AI Token Webinar

Industry analysis

2025 Global Business Services Agenda: Gen AI Takes Center Stage

The Hackett Group

This industry analysis by The Hackett Group explores the transformative impact of generative artificial intelligence (Gen AI) on global business services (GBS) in 2025. The study highlights the shift from exploration to acceleration of Gen AI initiatives, with 89% of executives advancing these projects to improve customer satisfaction, innovate products, and reduce costs. The report also discusses the challenges and strategies for successful Gen AI adoption, emphasizing the need for a technology-enabled operating model and the importance of reskilling the workforce.

Read more

You may also like

Free, six days a week

Daily AI Brief: the AI news that matters, in your inbox.