3CLogic Expands Voice AI Hub with Outbound Agents and Multimodal Capabilities

3CLogic announced in a press release the expansion of its Voice AI Hub with new outbound Voice AI agents, multimodal AI capabilities, and automated AI agent evaluations. The update is aimed at helping enterprises move from AI experimentation to operational deployment focused on measurable results.

The outbound Voice AI agents enable proactive, conversational engagement rather than one-way notifications. They can handle tasks such as appointment reminders, information collection, and issue resolution directly within CRM and IT service management tools. The agents can also initiate contact with users to complete missing data or provide updates without requiring inbound calls.

The new multimodal AI capabilities allow users to switch between voice and digital inputs during interactions. This feature supports visual confirmation of details, such as serial numbers or options, while maintaining an active voice conversation. The system integrates with platforms like ServiceNow to synchronize visual data inputs with active records.

The AI Agent Evaluator introduces automated scoring for Voice AI interactions, replacing manual transcript reviews. It uses large language model evaluations to assess performance and feed results into systems of record, offering built-in governance and audit trails. These features will be included in 3CLogic’s 2026 release roadmap and showcased at ServiceNow’s Knowledge26 conference in May.