Dovetail Expands Platform with AI Agents and Digital Twins

July 15, 2026
Dovetail has introduced new AI capabilities, including autonomous agents and customer digital twins, designed to connect customer feedback with decision-making processes across organizations.

Dovetail announced in a press release a major expansion of its Customer Intelligence Platform with the introduction of AI Agents and digital twins. The update, called the Sun's Out Summer Launch '26, aims to close the gap between customer feedback and business decisions.

The new digital twins are designed from real customer interactions such as calls, support tickets, and research data, allowing teams to simulate conversations with specific customer personas. AI Agents work autonomously in the background, monitoring signals, surfacing insights, and routing information to teams based on triggers or schedules.

Additional features include Channels 2.0, which consolidates feedback from multiple sources into revenue-weighted insights, and over 30 integrations with tools such as Qualtrics, Salesforce Service Cloud, Pendo, PostHog, and Snowflake. Dovetail has also added MCP Connectors for Slack, Microsoft Copilot, Claude, and Linear, extending contextual intelligence across enterprise systems.

The platform update introduces AI redaction for privacy, context engineering for consistent AI behavior, and ISO 42001 certification for responsible AI management. Existing enterprise users include AWS, Visa, and Breville, who use the system to align customer understanding with operational decisions.

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