Liberate and Five Sigma Partner for AI-Driven Insurance Claims Automation

Liberate and Five Sigma have announced a strategic partnership to automate insurance claims using voice AI, enhancing efficiency and customer experience.

Liberate and Five Sigma have announced a strategic partnership to revolutionize insurance claims automation through voice AI, announced in a press release. This collaboration aims to deliver a fully automated, end-to-end claims experience for insurers and their policyholders.

The partnership integrates Liberate's voice and digital AI intake capabilities with Five Sigma's claims technology, including Clive™, the industry's first AI Claims Adjuster, and their AI-Native Claims Management Platform (CMS). This integration is designed to streamline the claims process from the first notice of loss (FNOL) through to resolution, reducing friction and wait times for policyholders.

Key features of this collaboration include 24/7 availability for filing claims in any language, faster omnichannel FNOL intake, and AI-enhanced claims orchestration. These capabilities allow insurers to automate the entire claims journey, empowering adjusters and enhancing the policyholder experience without increasing headcount.

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