Google.org gives Clalit $2 million for a multilingual voice AI that books care for 5 million members

Google.org awarded Clalit, Israel's largest healthcare provider, a $2 million grant to develop a conversational AI system for patient access, according to The Jerusalem Post. The two-year project will help patients book appointments, complete intake before visits and receive follow-up guidance in multiple languages.

The system will use voice AI and large language models to communicate in regional dialects and languages that conventional health platforms may not support. Patients will be able to access it through standard mobile phones, landlines and devices connected to the internet. It will also collect symptoms and conduct triage before appointments.

The platform will run on Google Cloud. Clalit says patient interactions will be encrypted and anonymized, with access protected through a zero-trust security framework. A pilot will precede a national rollout, and Clalit plans to release parts of the architecture and cultural adaptation frameworks as open-source tools.