Genpact Survey Finds 79% of Enterprises Run AI Agents in Production

Professional services firm Genpact says 79% of enterprises have AI agents in production but only 20% use them broadly across functions, according to its Autonomy in Practice report, based on a survey of more than 2,000 executives across 17 industries.

Only 15% have fully tied AI investment to profit-and-loss outcomes, and on average just 49% of AI initiatives funded in the past two years have delivered the value expected. AI now leads or fully runs 40% of decisions, more than double a year ago, but humans still decide or audit in at least 87% of cases at every stage.

Of respondents with agents in production, 92% kept their workforce the same size or grew it. Genpact sells "agentic operations" services, and the report argues companies need to redesign how people and agents work together.