Definity adds Guidewire's ProNavigator AI assistant to its Vyne broker platform

Nov 12, 2026
Brokers working with the Canadian insurer can ask questions in plain language and get answers inside their Guidewire screens, for personal auto, property and some commercial auto lines.

Canadian insurer Definity Financial will give its broker partners an AI assistant built on Guidewire's ProNavigator inside Vyne, its digital broker platform, the companies said in a press release.

The assistant, called Definity Assist, lets brokers ask questions in plain language and get answers in the screens where they already work. It covers personal auto and property insurance as well as individually rated commercial auto. Definity expects it to speed up answers to broker questions and help new broker staff learn faster.

Definity also plans to use the questions brokers ask to improve its content, training and policy documents and to shape future agentic features. "AI delivers the most value when it's embedded directly into the tools people use every day," said Joseph D'Souza, general manager of ProNavigator at Guidewire. Definity is one of Canada's larger property and casualty insurers and is listed on the Toronto Stock Exchange.

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