Decimal AI Raises $4 Million for Customer Support Engineering Platform

Sep 15, 2026
Decimal AI raised $4 million in seed funding and introduced a platform that investigates technical customer issues, performs support actions, and drafts bug fixes for review.
Decimal AI Raises $4 Million for Customer Support Engineering Platform
Image: Decimal AI via PR Newswire

Decimal AI raised $4 million in seed funding and introduced its Customer Engineering Platform, the company announced in a press release. Khosla Ventures and Kearny Jackson led the round, with participation from Atlassian Ventures and Weekend Fund.

The platform's AI Support Engineer answers questions, performs support actions, and investigates code, logs, configurations, production data, documentation, and customer history. It can also create bug fixes for engineering review. Customers include Granola, Resilinc, Tealium, BuildOps, Lucidworks, and a Fortune 5 technology company.

Decimal says the volume of support interactions it resolves has grown 15 fold since the start of 2026, and that Resilinc cut its mean time to resolution from 6.5 days to 2.5 days. The company will use the funding to expand the range of technical issues its system can investigate and deepen integrations with customers' support and engineering tools. It was founded by chief executive Sanjeet Hajarnis and chief technology officer Kevin Raji Cherian.

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