Western Union Partners with HCLTech for AI-Driven Platform Transition

March 24, 2025
Western Union has announced a strategic partnership with HCLTech to transition to an AI-led platform operating model, enhancing its technology capabilities.

Western Union has announced a strategic partnership with HCLTech to transition to an AI-led platform operating model, announced in a press release. This collaboration aims to drive innovation and transformation in the financial services industry.

The partnership will see Western Union leveraging HCLTech's AI-powered solutions, FENIXAI and AI Force, to enhance its platform and channel capabilities. This transition is expected to provide greater agility and scalability, enabling Western Union to deliver seamless and innovative customer experiences.

Additionally, Western Union and HCLTech will establish a new technology center in Hyderabad, India, to further expand their technology footprint and foster innovation. This center will support data-driven decision-making and increase resilience through enterprise-wide infrastructure transformation.

We hope you enjoyed this article.

Consider subscribing to one of our newsletters like Enterprise AI Brief, Finance AI Weekly or Daily AI Brief.

Also, consider following us on social media:

Subscribe to Finance AI Weekly

Weekly newsletter about AI in finance. Covers AI-driven trading, fintech innovations, and data analytics transforming markets

Whitepaper

Governing the Future: A Strategic Framework for AI Adoption in Financial Institutions

This whitepaper explores the transformative impact of artificial intelligence on the financial industry, focusing on the governance challenges and regulatory demands faced by banks. It provides a strategic framework for AI adoption, emphasizing the importance of a unified AI approach to streamline compliance and reduce operational costs. The document offers actionable insights and expert recommendations for banks with fewer than 2,000 employees to become leaders in compliant, customer-centric AI.

Read more