Western Union Partners with HCLTech for AI-Driven Platform Transition

Western Union has announced a strategic partnership with HCLTech to transition to an AI-led platform operating model, announced in a press release. This collaboration aims to drive innovation and transformation in the financial services industry.

The partnership will see Western Union leveraging HCLTech's AI-powered solutions, FENIXAI and AI Force, to enhance its platform and channel capabilities. This transition is expected to provide greater agility and scalability, enabling Western Union to deliver seamless and innovative customer experiences.

Additionally, Western Union and HCLTech will establish a new technology center in Hyderabad, India, to further expand their technology footprint and foster innovation. This center will support data-driven decision-making and increase resilience through enterprise-wide infrastructure transformation.