Waypoint AI Secures $3.1M Pre-Seed Funding for AI Customer Support

Waypoint AI has raised $3.1 million in a pre-seed funding round led by 42CAP and Dreamcraft Ventures, deploying its AI Customer Support Engineer for companies like ClickHouse and Kpler.

Waypoint AI has raised $3.1 million in a pre-seed funding round led by 42CAP and Dreamcraft Ventures, announced in a press release. The funding will support the deployment of its AI Customer Support Engineer, which is already being used by industry leaders such as ClickHouse and Kpler.

Founded in 2024, Waypoint AI aims to automate the process of handling customer-reported escalations, helping software companies reclaim up to 15% of engineering capacity. The AI system automates tasks such as intake, triage, and escalation report generation, and assists engineers with investigation and resolution.

The newly acquired funds will enable Waypoint AI to expand its engineering office in Prague and scale its platform to meet growing customer demand. This strategic move is expected to enhance the efficiency of customer support and engineering teams, significantly reducing the mean time to resolution for client companies.

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