TeamViewer Launches Tia, an AI Agent for Autonomous IT Support

GÖPPINGEN, Germany-based TeamViewer has introduced Tia, an intelligent agent developed to autonomously identify, diagnose, and resolve IT issues, announced in a press release at Microsoft Ignite.

Integrated into TeamViewer ONE, Tia combines the company’s remote connectivity and digital employee experience capabilities to create an environment where IT problems can be resolved automatically. The system operates across devices and systems, using contextual insights from device and session data to detect and fix issues, generate remediation scripts, and execute automations under policy controls.

Tia features customizable dashboards that visualize performance, anomalies, and automation outcomes, creating a continuous learning loop that helps IT teams anticipate and prevent disruptions. Its multi-agent framework includes specialized agents for performance, connectivity, application support, and account management, which share intelligence to improve resolution speed and system stability.

The launch supports TeamViewer’s broader vision for Autonomous Endpoint Management, enabling systems to act with awareness and accountability while maintaining human oversight.