Sedgwick Integrates AI to Enhance Claims Workflows

Sedgwick has launched Sidekick Agent, an AI tool developed with Microsoft, to transform claims administration processes.

Sedgwick has launched Sidekick Agent, a new AI tool developed in collaboration with Microsoft, to transform claims administration processes. This integration, announced in a press release, leverages Microsoft's Azure OpenAI Service and Azure AI Document Intelligence to enhance Sedgwick's global claims management systems.

Sidekick Agent introduces generative and agentic AI capabilities, providing real-time guidance to claims professionals. It aims to streamline decision-making, improve claimant experiences, and optimize claim outcomes by offering insights into data science models and analytics around claim durations and reserves.

The collaboration with Microsoft allows Sedgwick to integrate these AI advancements into their proprietary systems, offering rapid claim insights and forecasts. This positions Sidekick Agent as a crucial resource for claims professionals, enhancing efficiency and response times in the claims process.

We hope you enjoyed this article.

Consider subscribing to one of several newsletters we publish like Finance AI Weekly.

Also, consider following us on social media:

Subscribe to Finance AI Weekly

Weekly newsletter about AI in finance. Covers AI-driven trading, fintech innovations, and data analytics transforming markets

Market report

2025 Generative AI in Professional Services Report

Thomson Reuters

This report by Thomson Reuters explores the integration and impact of generative AI technologies, such as ChatGPT and Microsoft Copilot, within the professional services sector. It highlights the growing adoption of GenAI tools across industries like legal, tax, accounting, and government, and discusses the challenges and opportunities these technologies present. The report also examines professionals' perceptions of GenAI and the need for strategic integration to maximize its value.

Read more