Salesforce Unveils Headless 360 to Make Its Platform Fully Agent-Accessible

Salesforce has launched Headless 360, a complete rearchitecture of its platform that makes all of its capabilities accessible through APIs, MCP tools, and CLI commands, announced in a press release. The company said this shift allows AI agents to perform actions across the Salesforce ecosystem without requiring a user interface.

Headless 360 introduces more than 60 new Model Context Protocol (MCP) tools and over 30 preconfigured coding skills, giving AI coding agents such as Claude Code, Cursor, and Codex live access to Salesforce data, workflows, and business logic. Developers can now build and deploy applications directly from external environments, while the updated Agentforce Vibes 2.0 supports multiple AI models including Claude Sonnet and GPT-5.

The initiative adds a new Experience Layer that separates what an agent does from how it appears, enabling deployment across Slack, mobile, Teams, and other clients supporting MCP apps. This allows enterprises to create interactive agent experiences that render natively across multiple platforms.

Salesforce also introduced new governance and lifecycle management tools, including a Testing Center, Custom Scoring Evals, and an A/B Testing API. The company’s new Agent Script language lets developers define deterministic agent behavior before deployment, ensuring consistent performance in production environments.

The Headless 360 launch is accompanied by the AgentExchange marketplace, which consolidates thousands of Salesforce, Slack, and Agentforce apps, and a $50 million Builders Fund to support developers creating tools for the agentic ecosystem.