Parloa and OpenAI Expand Customer Service AI Partnership

Nov 11, 2026
Parloa and OpenAI will bring their engineering teams closer, test new models before public release and jointly pursue more enterprise customers.

Parloa and OpenAI announced an expanded partnership in a press release focused on customer service AI agents. The companies will work together on agent response times, reliability and operating costs.

Their engineering teams will hold joint sessions and use findings from customer interactions to guide technical work. Parloa will also join the OpenAI Alpha Model Testing Program, giving it access to test new models before their public release for customer service uses.

The companies plan to pursue more enterprise customers, particularly in North America, and make Parloa's platform available through the OpenAI Marketplace. Parloa also uses Codex across its engineering team and plans to expand its internal use of OpenAI tools.

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