Marpai says AI agents handle routine claim inquiries as revenue returns to growth

Marpai, a health plan administrator, says AI agents already handle routine provider inquiries such as claim status and eligibility questions, in its third quarter results. Chief executive Damien Lamendola said the goal is a more automated platform that can take on much more business without a matching rise in administrative cost.

Revenue rose 9.6% from a year earlier to $4.4 million, the first year-over-year and sequential increase since 2023, and the operating loss narrowed to $2.5 million. Marpai, which provides third-party administration and pharmacy benefit management for employers, says a $12.1 million preferred stock financing closed in July is funding its claims automation work. The company gave no figures for how many inquiries the agents handle.