Penguin Ai survey: 62% of patients facing prior authorization delays gave up on care

Nov 12, 2026
In a survey of 500 US adults commissioned by Penguin Ai, 69% said they would be more upset if AI made or recommended a denial, but 87% would back AI that speeds approvals.

A survey of 500 US adults commissioned by healthcare AI company Penguin Ai found that 62% of respondents who faced a prior authorization delay, denial or medication restriction gave up on care because fighting their insurer wasn't worth it, according to a press release. All respondents had needed at least one prior authorization in the past two years.

Only 8% were told that AI or automated software was involved in their coverage decision. Another 32% suspected it was. Sixty-nine percent said they would be more upset if AI made or recommended a denial, and 54% said they would switch insurers if they knew AI reviewed claims.

Asked whether they would support AI that gets approvals decided faster and more accurately, 38% said yes and 49% said yes only with human oversight, for 87% in total. Of the 44% who appealed a decision, 47% had it overturned.

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