Firstsource Solutions Invests in AppliedAI for Enterprise Automation

November 11, 2025
Firstsource Solutions Limited has made a strategic investment in AppliedAI to enhance automation of complex, regulated enterprise workflows. The partnership integrates AppliedAI's platform into Firstsource's operations to improve compliance, speed, and efficiency across multiple industries.

Firstsource Solutions Limited has made a strategic investment in AppliedAI, an AI workflow automation platform designed to streamline complex, regulated enterprise processes, announced in a press release.

The investment supports Firstsource’s UnBPO strategy, which focuses on moving beyond traditional outsourcing toward technology-led operations. AppliedAI’s Large Work Model enables end-to-end automation by learning enterprise workflows, identifying inefficiencies, and re-engineering them for improved accuracy and speed. Routine tasks can be automated, while exceptions are escalated to human review.

By integrating AppliedAI’s agentic automation and human-in-the-loop systems, Firstsource aims to automate compliance-heavy workflows with transparency and auditability. The collaboration will target sectors such as healthcare, financial services, insurance, and government, providing clients with AI-driven orchestration and enterprise-grade controls.

According to the announcement, embedding AppliedAI’s capabilities into Firstsource’s ecosystem will give clients access to scalable AI solutions and domain expertise, enabling a smoother transition to intelligent automation.

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