DocuSign Selects Coveo AI for Enhanced Customer Support

July 19, 2025
DocuSign has chosen Coveo AI to improve its customer support experience, focusing on self-service success and agent efficiency, as announced in a press release.

Coveo Solutions Inc. announced in a press release that DocuSign has selected its AI-Search and Relevance Generative Answering solutions to enhance DocuSign's customer support operations. The collaboration aims to improve self-service success and streamline agent workflows by providing consistent and relevant answers across all support channels.

Coveo's platform, which integrates multiple content sources, is designed to deliver real-time relevant content to both customers and agents. This approach is expected to enhance case deflection and operational efficiency by reducing the time spent searching for information. DocuSign's decision to implement Coveo's AI solutions reflects a commitment to leveraging advanced technology to meet rising customer expectations for AI-powered support.

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