Cresta Opens Tokyo Office and Launches in Japan

Nov 11, 2026
Cresta has opened a Tokyo office and introduced its customer service AI platform in Japan, with support for a Japanese interface and voice capabilities.

Cresta launches in Japan and opens an office in Tokyo, the company announced in a press release. The company appointed Jim Tamura as vice president and country manager for Japan.

Cresta now offers its customer service AI platform with an interface in Japanese and Japanese voice capabilities. Its products include AI agents for handling inquiries, tools that assist human agents during conversations, and software that analyzes customer interactions.

Shop Japan is deploying Cresta to automate routine inquiries and support operators during periods of high call volume. BELLSYSTEM24 will offer Cresta's conversation analysis software to contact centers, while Kotoba Technologies will provide Japanese speech recognition and speech synthesis models for the platform.

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