Clutch Introduces HAL, an AI Lending Assistant for Credit Unions

August 26, 2025
Clutch has launched HAL, an AI-powered lending assistant designed to streamline loan processing for credit unions, announced in a press release.

Clutch has launched HAL, an AI-powered lending assistant aimed at transforming the lending process for credit unions, announced in a press release. HAL is designed to enhance the applicant experience, streamline operations, and drive growth by accelerating loan processing and reducing costs.

HAL offers several key features, including AI-powered conversations with applicants, automated document collection and validation, and loan status tracking. These features aim to improve engagement, reduce manual work, and increase transparency for both applicants and credit union staff.

According to Clutch, pilot customers have reported significant improvements, such as an 80% facilitation of document requests by HAL, a reduction in time-to-fund by more than a day, and a 70% increase in the look-to-book ratio. Only 2% of member messages required human escalation, highlighting the efficiency of HAL's AI capabilities.

Clutch's CEO, Nicky Hinrichsen, emphasized that HAL equips credit unions to meet the growing demand for seamless and efficient financial services, reflecting the company's focus on helping credit unions thrive in a digital-first financial landscape.

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