Aisera Named Leader in IDC MarketScape for Conversational AI Platforms

May 14, 2026
Aisera, an Automation Anywhere company, has been named a Leader in the inaugural IDC MarketScape assessment of conversational AI platforms for back-office use cases, recognizing its ease of integration, no-code workflow tools, and customer partnership model.

Aisera, an Automation Anywhere company, was named a Leader in the inaugural IDC MarketScape Worldwide Conversational AI Platforms for Back-Office Use Cases 2026 Vendor Assessment, announced in a press release.

This marks the first IDC MarketScape report focused specifically on conversational AI platforms designed for back-office applications. The report highlights Aisera's broad support for large language model integration, offering options that include its own tuned models, customer-supplied foundation models, and third-party models from providers such as OpenAI, Anthropic, Google, Meta, and Amazon.

According to the report, customers commended Aisera for its ease of building and integrating conversational workflows through prebuilt connectors and workflows. The platform's no-code tools allow workflow creation and customization without requiring dedicated development teams. Customers also noted Aisera's partnership approach, emphasizing its responsiveness and ability to support complex enterprise integrations.

Derek Toone, Senior Vice President of Agentic AI Solutions at Automation Anywhere, stated that the recognition supports the company's vision of developing intelligent agents capable of integrating into business processes and executing tasks autonomously. Live demonstrations of Aisera's back-office AI agents are scheduled for Imagine Dallas 2026, taking place May 18 to 20.

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