WhatsApp Help Pages Exposed Instructions for Meta Support Chatbot

Oct 20, 2026
Around 80 WhatsApp help pages exposed hidden instructions for a Meta support chatbot. Meta removed the text and said a bug caused it to appear.
WhatsApp Help Pages Exposed Instructions for Meta Support Chatbot

Around 80 WhatsApp help and FAQ pages exposed hidden instructions for a support chatbot, privacy company Redact found, according to Wired. Meta Platforms, Inc. said a bug caused the text to appear and removed it after Wired contacted the company.

The pages contained about 100 blocks of hidden text intended to guide a Meta language model. Some instructions told the chatbot not to provide legal advice, interpret privacy regulations, discuss WhatsApp's liability, or direct users to regulators and data protection authorities.

Other instructions covered responses to users who are deaf or hard of hearing and told the chatbot not to mention unreleased community features. Meta said the instructions were for its WhatsApp support chatbot and were intended to keep responses accurate and relevant.

We hope you enjoyed this article

Consider subscribing to one of our newsletters like AI Policy Brief or Daily AI Brief.

Also, consider following us on social media:

AI Safety & Regulation AI Brief AI Brief (X)
Free newsletter

AI Policy Brief

Weekly report on AI regulations, safety standards, government policies, and compliance requirements worldwide.

AI Token Webinar

Market report

2025 Generative AI in Professional Services Report

Thomson Reuters

This report by Thomson Reuters explores the integration and impact of generative AI technologies, such as ChatGPT and Microsoft Copilot, within the professional services sector. It highlights the growing adoption of GenAI tools across industries like legal, tax, accounting, and government, and discusses the challenges and opportunities these technologies present. The report also examines professionals' perceptions of GenAI and the need for strategic integration to maximize its value.

Read more

You may also like

Free, six days a week

Daily AI Brief: the AI news that matters, in your inbox.