ServicePower Recognized as Major Player in AI-Enabled Field Service Management

October 01, 2025
ServicePower has been named a Major Player in the IDC MarketScape for AI-Enabled Field Service Management Applications 2025, highlighting its innovative use of AI and recent acquisition of Inveniam.

ServicePower has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment, announced in a press release. This recognition underscores ServicePower's strategic focus on integrating AI across its service lifecycle, particularly through its recent acquisition of Inveniam, which enhances its capabilities with AI-powered computer vision.

The IDC MarketScape noted ServicePower's rapid innovation in the field service market, emphasizing its unique approach to leveraging Vision AI for photo-based validation and quality control. This technology aims to reduce rework and ensure first-time success in service delivery. Additionally, ServicePower's platform optimizes productivity by managing both employees and independent contractors through AI-powered scheduling and automated dispatching.

ServicePower's CEO, Frank Gelbart, highlighted the company's commitment to delivering faster, safer, and higher-quality service outcomes. The integration of Inveniam's technology is expected to further enhance ServicePower's end-to-end field service management solutions, providing organizations with the tools needed to meet rising customer expectations while improving operational efficiency.

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