LanguageLine survey: 6.2% of organisations use AI interpretation, and a third have no quality checks

Only 6.2% of organisations in a survey by LanguageLine Solutions said they currently use AI-assisted interpretation, and another 6.2% are piloting it, according to a press release. The responses were collected as of August from 113 professionals responsible for language access, operations, customer experience, clinical services and technology, more than 70% of them senior leaders.

Quality worries dominate. 71.7% named interpreter quality as a top concern, and nearly all respondents (94.7%) said consistent quality monitoring matters. Yet 34.5% have no formal process to evaluate the quality of multilingual conversations and rely on complaints after the fact. 83.2% said a single view of quality and compliance across languages would be valuable.

"They're asking if they can trust AI in the kinds of complicated, high-stakes conversations people actually have," said CEO Simon Yoxon-Grant. LanguageLine, which sells human interpretation, says it handles more than 87 million interactions a year for companies, hospitals and government agencies.