Cerillion 26.2 Adds AI Agents and Churn Prediction

Cerillion released version 26.2 of its BSS/OSS Suite, adding AI tools for telecom customer care, service configuration, package design and churn prediction, the company said in a press release.

A Customer Care Agent retrieves customer and service information, helps resolve inquiries and recommends actions. A Service Configuration Agent automates complex service and system configuration tasks. The package creation tool uses competing offers to inform product designs, while machine learning models assign churn scores for retention campaigns and offers.

The agents work through Cerillion's AI Management Centre, MCP Server and Agent2Agent Server. These components manage models, provide controlled access to Open APIs and coordinate workflows across agents and systems. The release also adds a catalogue editing workspace and an Nchf interface that supports 5G standalone charging alongside Diameter interfaces.