Zendesk Acquires HyperArc to Boost AI-Powered Analytics

Zendesk has acquired HyperArc, an AI-native analytics platform, to enhance its analytics capabilities with GenAI-powered insights.

Zendesk has completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time GenAI-powered insights, announced in a press release. This acquisition is a significant step in Zendesk's strategy to advance its analytics capabilities and deliver enhanced AI-driven customer intelligence.

By integrating HyperArc's technology, Zendesk aims to create a unified analytics platform that builds on its existing Explore foundation. This integration will introduce next-generation, GenAI-powered insights, offering customers immediate enhancements in reporting and a clear path to more powerful analytics in the future.

Shashi Upadhyay, President of Product, Engineering, and AI at Zendesk, highlighted that the acquisition will enable customers to benefit from new GenAI-powered insights and automations, positioning Zendesk to set a new industry standard in analytics usability and insight depth. HyperArc's technology will empower users to make smarter decisions faster, enhancing the overall customer service experience.

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