Yanolja Rolls Out AI Concierge for Hotels Worldwide

Aug 17, 2026
Yanolja is rolling out an AI concierge for hotel operations after a preview across more than 1,000 hotels in India.

Yanolja is rolling out an AI concierge for hotel operations worldwide after a preview across more than 1,000 hotels in India, the company announced in a press release.

The system was developed by Yanolja Cloud Solution and will expand to Thailand, the United States, Malaysia, and Africa. It is designed for guest communications, reservations, digital check in, digital check out, housekeeping, room service, payments, and upselling.

The AI concierge uses eight specialized AI agents and connects directly with the YCS Property Management System. This lets it access reservation and room availability data and carry out tasks in hotel workflows.

Guests can use the service through WhatsApp or a web portal to confirm reservations, complete check in, request services, and make payments. Conversations can be transferred to hotel staff when human assistance is needed.

We hope you enjoyed this article

Consider subscribing to one of our newsletters like Sales & Marketing AI Weekly or Daily AI Brief.

Also, consider following us on social media:

AI Brief AI Brief (X)
Free newsletter

Sales & Marketing AI Weekly

News about AI tools and innovations for Sales and Marketing professionals.

AI Token Webinar

Industry analysis

2025 Global Business Services Agenda: Gen AI Takes Center Stage

The Hackett Group

This industry analysis by The Hackett Group explores the transformative impact of generative artificial intelligence (Gen AI) on global business services (GBS) in 2025. The study highlights the shift from exploration to acceleration of Gen AI initiatives, with 89% of executives advancing these projects to improve customer satisfaction, innovate products, and reduce costs. The report also discusses the challenges and strategies for successful Gen AI adoption, emphasizing the need for a technology-enabled operating model and the importance of reskilling the workforce.

Read more

You may also like

Free, six days a week

Daily AI Brief: the AI news that matters, in your inbox.